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Frequently Asked Questions

What is IPTV ?

Today in the age of technology, you can see several ways by which TV material can be furnished these days. One of the best systems is to introduce to make a huge influence is IPTV. The name specifies, IPTV, known as Internet Protocol Television, is formed throughout the use of Internet Protocol and it the service is likely to be used in synchronizing with the telecommunications with which broadband connections are used extensively, any service which bring packet data can be used.

What are the advantage of IPTV ?

Today in the age of technology, you can see several ways by which TV material can be furnished these days. One of the best systems is to introduce to make a huge influence is IPTV. The name specifies, IPTV, known as Internet Protocol Television, is formed throughout the use of Internet Protocol and it the service is likely to be used in synchronizing with the telecommunications with which broadband connections are used extensively, any service which bring packet data can be used.

What is an Android TV Box?

An Android TV box is essentially a mini PC running an Android operating system. With various Android apps including XBMC.

What is Kodi?

Kodi (formerly XBMC) is a free and open-source media player software developed by the XBMC Foundation, a non-profit technology consortium. Kodi is available for multiple operating systems and hardware platforms, with a software 10-foot user interface for use with televisions and remote controls. For more information please visit their website: www.kodi.tv

Wi-Fi or Ethernet?

We always recommend that you connect your device hardware (ethernet).

Response time to tickets on UGANA TV Support ?

Issuing a ticket for account activation or technical support will get responded between 1 hour to 2. But we intent to reply within the hour of receiving the mentioned tickets. But during speak hours this can take up to 3 Days.

I've uploaded the playlist, but the channels doesn't work in my Smart TV?

Please, make sure your playlist is working, using IPTV Player or VLC Player on PC.

The channels work in VLC Player, but does not work in SIPTV App?

If you have webOS or Tizen TVs and your streams are multicast, the UDP to HTTP function has to be turned on in app’s settings and to be set up on your router.

Sometimes when I watch a movie it keeps buffering?

Sometimes you may experience buffering due to low internet speed, high internet traffic . If you experience buffering press “pause” for 10-15 seconds and resume, most of the time that will eliminate the need to buffer.

Can I use two devices at the same time on one subscription?

No, you can’t. Multi connecting on 1 account can block your username and IP address. However you can ask for a extra connection with some additional fee.
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